Fibre Upgrade
Can this address move to full fibre?
Understand the possible FTTP outcomes here, then use the Personal homepage to qualify the address.
Copper-to-fibre visual / installation explainer
Outcome 1
Eligible for upgrade
Lead with the upgrade result, then show qualifying speed choices.
Outcome 2
Already FTTP
Do not frame this as “not eligible”. Tell the customer they already have full fibre.
Outcome 3
No upgrade returned
Continue to ordinary NBN plans without creating a dead end.
Choose eligible speed
The qualification response exposes speed options and upgrade requirements.
Book NBN work
Appointment UI belongs in checkout, after the customer has committed.
Move onto FTTP
Keep the installation status visible in the customer portal later.